Support Options Officer



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Are you an enthusiastic, flexible, and motivated individual who works well in a fast-paced environment? Do you love a challenge and want to be part of a forward-thinking team – then this role is for you!

The Team

There is a really supportive feel to our team; we have approachable and supportive managers who have an open-door policy and are willing to listen. The team all pull together to support each other and share their expertise. No two days are ever the same, but when the going gets tough we are all there for each other.

The Role

You will work with a wide range of customers and their carers to ensure they receive the right input at the right time. Supporting customers to maintain their well-being and independence through personalised support plans.

You will receive referrals from the Hospital Assessment Team, Gateway to Care and the Community Well-being Hubs as part of the Self-Directed Support Pathway.

Part of your role will be to offer timely advice and information to customers and their carers so they can make an informed decision regarding their care and support needs.  You will then facilitate and arrange support to meet their specific outcomes through a variety of options such as direct payments, commissioned or independent care providers and community organisations

The pace of work means you need to be organised and resilient, but most of all you will care about the people we are working with.

For a full list of the role requirements please see the attached Job Profile.


  • Generous annual leave entitlement
  • Friendly and supportive team environment
  • Ongoing Training and Career development
  • Excellent pension scheme
  • A range of family friendly policies, including flexible working and able to work from home
  • We offer a wide range of well-being initiatives including a cycle to work scheme and discounted KAL membership

If you have any questions about the role, please contact Angela Smith or Abby Creaghan-Walter on 01484 414774 option 1.