Customer Services Officer



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No quick apply - please check job description for how to apply

As a Customer Services Officer, on a day to day basis you will provide excellent customer service at all times in a positive, sensitive and respectful manner, adapting your approach as appropriate, to ensure equality of access for all. Many of our customers are vulnerable, carry a complex set of circumstances and can be demanding about a resolution to their needs. Equally, the work can be very rewarding and many individuals and families will benefit significantly from the advice and guidance you will provide.

You will be required to access various computer systems to retrieve and input information and up-date customer records in accordance with agreed procedures and protocols. Therefore, you will need accurate keyboard skills.

Full training will be given to enable you to acquire an in-depth knowledge of relevant services. We work in a culture where we share knowledge and help each other so there is plenty of support after training.

Work pattern:

Monday: 17.00 – 22.00

Tuesday: 17.00 – 22.00

Wednesday: 17.00 – 22.00

Thursday: OFF

Friday: OFF

Saturday: OFF

Sunday: 08.00 – 16.00

What can we offer?

  • Generous annual leave entitlement
  • Friendly and supportive team environment
  • Ongoing training and career development
  • Excellent pension scheme
  • A range of family friendly polices
  • We offer a wide range of well-being initiatives including a cycle to work scheme and discounted KAL membership

If you have any questions about the role please contact Neil Heppenstall (24-Hour Service Access Manager) on 01484 221000 or at

In order to be short-listed for this job please demonstrate how you meet the Person Checklist as detailed on the attached Job Profile. CV’s will not be accepted.